The Standard · Function
Customer Service
The Standard names 6 skills in Customer Service. You can be examined on one of them, or on the function as a whole.
A badge names one skill: “Applied AI Badge: Enquiry & FAQ Handling”. The two titles name the function: “Applied AI Specialist (Customer Service)”. Learn either any way you like; no book or course is required.
The skills in Customer Service
None of these can be examined today. A skill opens once its questions are approved and tested, and you can practise the ones that have exercises now.
- Enquiry & FAQ Handling
Answers customer enquiries with AI at speed while keeping every answer true to policy.
- Customer & Client Communication
Handles customer and client communication with AI without leaking data or promising what cannot be delivered.
Practice only
- Client Onboarding
Onboards clients with AI-assisted materials and checks that every step and figure is right.
- Complaint Handling & Resolution
Resolves complaints with AI's help while keeping judgement, empathy and accountability human.
- Case Management
Runs case management with AI summaries and drafts, verified against the record.
- Customer Success & Retention
Uses AI to spot churn signals and prepare retention outreach that is accurate and honest.
A credential for the whole function
Applied AI Specialist and Applied AI Strategist draw their tasks from the skills of one function. The briefs read like your own week, and the credential names Customer Service on the public register. You hold both for life.
45 minutes
Applied AI Specialist (Customer Service)
Practitioners responsible for the quality of AI-assisted work in their field.
This exam is not open yet. Write to registrar@straitsai.institute and we will tell you when it opens.
US$149
What it asks60 minutes
Applied AI Strategist (Customer Service)
Practitioners with at least two years of experience applying AI who design team workflows.
This exam is not open yet. Write to registrar@straitsai.institute and we will tell you when it opens.
US$349
What it asks
Where to start today
- Applied AI Foundations
- Free, 5 minutes, and it covers any job. Take it now.
- Applied AI Certified
- US$49, the general credential for anyone whose job involves AI. What it asks.
- Practice
- Free, up to 50 sessions a day. 1 of the 6 skills in Customer Service have exercises today.
- Any job
- 12 skills apply to every function, whatever you do. Read the Standard.
- Learn first
- Every skill in Customer Service has a book in the AI+ Library. No book is required to pass.
Nothing in Customer Service can be examined today. The free Applied AI Foundations exam and Applied AI Certified are open to everyone, and both cover any job.
See where you stand in 5 minutes.
No card, and no account to start. It covers any job, so it works whatever you do in Customer Service.
Take the free AI skills exam →