The Standard · People, HR and L&D
Feedback & Performance
Gives feedback and runs performance conversations with AI preparation and human accountability.
You prepare informal feedback, reviews and growth conversations, using an AI assistant to organise observations and shape actionable messages. The assistant can invent evidence, flatten context or make a sensitive judgement sound certain.
The exam for Feedback & Performance is not open yet. A skill opens once its questions are approved and tested.
What it measures
Whatever the skill, the exam rates your work in the same six areas of the Standard. Three are for the value you get from the assistant, and three for the control you keep. Each area gets one of 4 ratings (Emerging, Developing, Proficient, Accomplished). For Feedback & Performance, a strong performance looks like this. What each area includes and excludes.
Value
What you get from the assistant: how far it takes the work, how well you brief it, and the piece you hand in.
- Reaching further
You use the reply to anticipate the recipient’s concerns, compare constructive approaches, and identify development opportunities.
Using the assistant to produce work beyond what you could have produced alone, rather than the same work faster.
- Briefing the assistant
You brief the assistant with observed behaviour, conversation purpose, recipient context, and the feedback format and required content.
Giving the assistant the reader, purpose and source facts the work depends on, and the form, length and contents you need back.
- The finished piece
You turn the reply into feedback a colleague can act on, adding your judgement, evidence and appropriate tone.
Turning the assistant's output into something a colleague could use: editing it, combining it and adding original thinking.
Control
What you keep in hand: checking its work, keeping information safe, and deciding what stays with a person.
- Checking its work
You check each behavioural claim and performance figure against observation records, correcting unsupported conclusions before the conversation.
Checking the assistant's claims, figures and assumptions against the source before the work is used.
- Safety and confidentiality
You keep sensitive employee details out of the brief and feedback, declining requests that could expose or harm someone.
Handling confidential and personal data, seeing compliance, ethical and reputational risk, and declining unsafe requests.
- Knowing what to delegate
You decide which feedback preparation to delegate, keep the relationship and judgement, and name who approves unresolved performance decisions.
Deciding what to hand to the assistant and what to keep, and at what stakes, before any output exists.
What you do in the exam
Every skill of the Standard is examined the same way, at the same pass mark, in the Applied AI Badge. Two tasks with the assistant and two sets of questions, over 15 minutes. You do real work with an AI assistant beside you, hand in what you would send, then answer follow-up questions about your own work.
- 01
A behaviour-focused feedback message from observed actions and outcomes
- 02
A performance review summary from documented observations and agreed goals
- 03
A development conversation plan from feedback themes and growth priorities
These are the kinds of task the exam sets. Your exam draws its own from a bank the Examination Board has approved.
- Exam
- Applied AI Badge
- Price
- US$19
- Length
- 15 minutes
- Attempts
- One for each purchase, then a 7-day wait
What the badge certifies
What an employer reads
Passed an Institute exam in feedback & performance. They briefed the assistant with observed behaviours and review context, caught unsupported judgements, and delivered actionable feedback.
You earn it in one exam, never by finishing a course.
- Name on the certificate
- Applied AI Badge: Feedback & Performance
- Who it is for
- Managers, team leaders and HR professionals who prepare feedback, performance reviews and growth conversations.
- Valid for
- 2 years, then renew
- Verification
- Every badge has a public verification page an employer can open, and a place in the public register if you choose it.
- Marked by
- An AI examiner marks your work against a marking guide and quotes your own words as evidence. A person checks anything borderline.
Near it in the Standard
- Lesson Planning
Plans lessons with AI, aligned to objectives and checked for accuracy and level.
- Assessment Design
Designs assessments with AI and validates that they measure what they claim.
- Instructional Design
Designs learning experiences with AI and keeps pedagogy, not the tool, in the lead.
- Online Course Creation
Builds online courses with AI-generated material that is verified before learners see it.
- Coaching
Coaches with AI as preparation and reflection, never as a substitute for the conversation.
- Mentoring
Mentors with AI-assisted resources and judgement about when advice must be human.
- Career Development
Plans career development with AI and tests its suggestions against real evidence.
- People Management
Manages people with AI-assisted planning and communication while keeping decisions and fairness human.
Everything in People, HR and L&D, including the level exams that name the whole function.
Practise it before you pay for it
Practice is free (up to 50 sessions a day) and shaped like the exam, with a coach that tells you what to change. It never counts towards a credential, and an exercise you practised is kept out of your exam.
Want to learn it first? AI+ Feedback and Performance covers this skill. No book is required to pass.